Company details
This page applies to our stores for the United States, the United Kingdom, Canada, Australia and New Zealand.
Who you are buying from
This online store is operated by:
YW Commerce Ecomfly Limited
Office 3906, 39/F, The Center
99 Queen's Road Central
Central, Hong Kong
Hong Kong Business Registration Number: 79351125
BergHeat is a brand of YW Commerce Ecomfly Limited, a company registered in Hong Kong. We sell to customers in your country on a cross-border basis and do not have a local office, director or agent in the United States, the United Kingdom, Canada, Australia or New Zealand.
How to reach us
Email: support@bergheat.de
Email is the fastest way to reach us. On business days we usually reply within 24 hours. If your message is about an order, please include your order number.
Returns
Please do not send anything to the address above before contacting us. We will give you the correct return address once you get in touch. Details are on our Returns & refunds page.
Shipping and import duties
Orders are shipped internationally. Import duties may be charged on delivery. See Shipping & delivery.
Your consumer rights
Nothing on this page or in our other policies limits any right you have under the mandatory consumer-protection law of the country where you live.